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Service Agreements
Your telephone system is the lifeblood of your business and Dataphone understands the need to get your communications back up and running quickly in the event of a problem. All new systems we install have a 3 year warranty , and reconditioned systems have 12 month warranty. After this has period has expired Dataphone can provide you with a customised service agreement.
Our service agreements include the following quality assurances:
- Covers costs for all parts and labour for problems associated with your telephone system
- Priority response times of 2 hours for Priority 1 and 8 hours for Priority 2
- On site coverage, remote diagnosis and 24 hour on call technician
- Access to Critical Spares Parts Base for prompt replacement of failed or damaged equipment
- Coverage – Priority 1 – 24 hours a day, 365 days a year.
- Coverage – Priority 2 - 8am to 5pm Monday to Friday, excluding Public Holidays
Plaese provide us with details about your phone system using the form below and we will prepare a detailed service agreement to suit your needs.